Web and mobile check-in is available. Airport check-in: for flights within Mexico, passengers with a boarding pass and carry-on luggage should check-in 30 minutes before scheduled departure. With baggage the time limit is 90 minutes. Passengers without a boarding pass and carrying cabin luggage only should check-in 90 minutes before the flight is scheduled to take off. With luggage, they should check-in 120 minutes before departure.
On international flights, passengers with a boarding pass and just cabin baggage should check-in 40 minutes before departure. With a boarding pass and luggage, the check-in time is 90 minutes. If passengers do not have a boarding pass, the recommended check-in time is 180 minutes.
Aeromexico baggage allowance
Carry-on: One cabin bag weighing up to 10kg (22lbs) with a maximum linear measurement (length + width + height) of 1.15m (45in).
Checked: The complimentary checked baggage allowance varies by class and route. On intra-Mexico flights the allowance is one piece weighing up to 25kg (55lbs). On US, European and Central American flights the allowance is one piece weighing up to 23kg (50lbs). On South American routes the allowance is two pieces weighing up to 23kg (50lbs) each.
Excess: Excess baggage rates start from $50 MXN per kg.
Seat pitch depends on aircraft. In general, Economy passengers have 76-81cm (30-32in) seat pitch. Business-Class passengers stretch out with 36-60in (91cm-152cm).
You can view all available seats from the Aeromexico website, from where you can make your selection.
Passenger change details
Changes must be made via the reservations centre.
There are some discounts for infant and junior flyers. These vary by class of travel and route.
There's a 10 per cent discount for older travellers flying Premier Plus.
Animals are transported by Aeromexico. Costs: domestic flights, $540 (Mexican dollars); $90 on flights from/to US, Canada, Central America, Peru, Colombia and Costa Rica. $180 for flights from/to the rest of South America, Europe and Asia.
Carrying musical instruments
Musical instruments measuring 114cm (45in) can be brought on board as a carry-on item. A separate seat can be purchased for a large instrument or it can be checked in the aircraft’s baggage compartment.
Depending on the destination and duration of your flight, Aeromexico offers a range of dishes, a large variety of hot and cold beverages, as well as complimentary alcoholic drinks. Special meals can be requested before the flight; these include low-salt, diabetic, infant and Kosher menus.
Airline food link
There’s nothing like heading up in the skies to work up an appetite. Check out the airline’s menu before you fly so you can decide if you need to bring any extras. See photos of Aeromexico meals and read reviews from fellow flyers at AirlineMeals.net.
Escala and Gran Plan are available on Aeromexico's flights.
Aeromexico is a member of the SkyTeam alliance.
AeroMexico is the flag carrier of Mexico. With its offshoot, AeroMexico Connect, it flies more than 600 daily services throughout Mexico, the US (17 cities in 12 states), Canada and worldwide.
It is a much-garlanded carrier, winning awards for its in-flight service, on-time flight records, safety and baggage handling performance.